See the details on cancellations and refunds
We keep it straightforward. Review our policy for trip cancellations, deposits, and refunds before you book.
Your cancellation and refund questions
Booking a chauffeur should feel straightforward. So should changing your plans.
Can I cancel a booking and get a full refund?
Yes, cancellations made at least 48 hours before your scheduled pickup qualify for a full refund. We process refunds to the original payment method within 5 to 7 business days.
What happens if I cancel less than 48 hours before my trip?
Cancellations within 48 hours of pickup are subject to a 50% cancellation fee. The remaining balance is refunded to you. This covers the reserved vehicle and driver time.
Do you offer refunds for weather-related cancellations?
We do. If severe weather makes travel unsafe, you can cancel for a full refund with no penalty. Just let us know as soon as conditions change.
How long does it take to receive my refund?
Refunds are processed within 5 to 7 business days after approval. Timing may vary slightly depending on your bank or card issuer.
What if my flight is delayed and I miss my pickup window?
We track your flight in real time. Minor delays are accommodated at no extra charge. If your flight is cancelled entirely, bookings are fully refunded.
Still have a question?
Every trip is different. Reach out and we'll walk you through your specific situation.
We rarely say no to a refund.
Our policy is straightforward: if we miss the mark, you get your money back. No fine print.
90+
Trips monthly
Across Toronto and the GTA, each one handled with care.
1%
Refund requests
Less than one percent of bookings ever need correction.
100%
Resolved fairly
Every refund request we receive is handled within one business day.